Hi Guys ,
Am very new to this application , can anyone help me out in creating customized dashboard to monitor the duplicate tickets created within the system using the dashboard
I need them by project to wise to monitor the tickets duplicates ./
yes nic you are rite , what happening here is actually jira is integrated together with another tool and the workflow hits the jira . the tikcet are created with TWO Jira ID with same summary line and subject / Notes .
I just want to monitor the tickets with same content and summary are the same and list it out in a dashboard
You need to define how you are detecting duplicates at the moment.
I assume issues are being created by someone? How do you know what a duplicate is? Identical summaries? Or some other rule?
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yes nic you are rite , what happening here is actually jira is integrated together with another tool and the workflow hits the jira . the tikcet are created with TWO Jira ID with same summary line and subject / Notes .
I just want to monitor the tickets with same content and summary are the same and list it out in a dashboard
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