Dashboard Not getting activity stream updates from couple of our users

[Omair Nawaz]

Hey,

We're facing a problem with JIRA cloud that we're not getting activity stream updates on Jira Dashboard & this happen with couple of users.

These users are regularly updating their tickets but we're unable to see that on the Dashboard. Can you please help us in this regard.

[Meg Holbrook]

Might want to try clearing the cache on the browser your team is working in. 

[Omair Nawaz]

Hey Meg,

Yes, check with manual & Auto with all options "15,1 hour...." but the result is the same.

But one thing is surprising for me yesterday I've that issue with 2 users but now only 1 user is not updating for now. :) 

[Meg Holbrook]

Hi Omair,

I think the refresh rate can be modified to either manual or a set increment of time (lowest is 15 minutes auto-refresh)

Can you confirm if this widget is configured to auto-update?