Customer With Invited Status Can Comment On Jira Ticket

Eitzaz Haider
Contributor
April 11, 2024

Hi Everyone,

I added a customer under organization of Jira service project management, The status is still invited but he is able to comment on project tickets. Also on customer portal under admin , the status is active but last active is unable 

 

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 14, 2024

@Eitzaz Haider welcome to the Atlassian community

Users can still add comments via email.  If they respond to an issue via email, because they are a request participant on the issue, it will add the comment to the issue.  This does not require them to login to the portal.

Eitzaz Haider
Contributor
April 16, 2024

Thanks for your info

Like Brant Schroeder likes this
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 16, 2024

@Eitzaz Haider welcome.  Please accept the answer to help others.

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