Customer With Invited Status Can Comment On Jira Ticket

syed
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April 11, 2024

Hi Everyone,

I added a customer under organization of Jira service project management, The status is still invited but he is able to comment on project tickets. Also on customer portal under admin , the status is active but last active is unable 

 

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Brant Schroeder
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April 14, 2024

@syed welcome to the Atlassian community

Users can still add comments via email.  If they respond to an issue via email, because they are a request participant on the issue, it will add the comment to the issue.  This does not require them to login to the portal.

syed
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April 16, 2024

Thanks for your info

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 16, 2024

@syed welcome.  Please accept the answer to help others.

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