we recently upgraded our test instance of JIRA from 6.4 to 7.3. now, i see the custom images for projects and custom user avatars are missing. there is some documentation on the web but nothing is clear.
someone please suggest if this is known issue and how this should be resolved.
Sounds like you only migrated your attachments and not the entire JIRA home directory. Inside the home directory, there is a "data" directory, and inside there is an "avatars" directory. Copy over the avatars directory and everything should return to normal. Make sure the directory and all contents are owned by the user that JIRA runs as. You won't need to restart JIRA to make this change.
Thanks for answer. i am doing Migration + Upgradation(7.0 to 7.4)
I copied complete Data folder from old jira to new jira but avatars are not working properly but attachements are working fine.
I provided rwx access to jira account on all folders in jira home
I checked jira is owner and has rwx for all sub-directories in data directory.
Please also confirm how attachements and avatars are managed in Jira? i know actuall files are stored in data folder but is database has any linking tables?
if you have any link with details like how avatars and watchers are managed in jira and how to handle while migration and upgradation
Thanks in advance.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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