Custom project images and avatars are missing after the JIRA upgrade

hi all,

we recently upgraded our test instance of JIRA from 6.4 to 7.3. now, i see the custom images for projects and custom user avatars are missing. there is some documentation on the web but nothing is clear.

someone please suggest if this is known issue and how this should be resolved.

TIA

2 answers

This widget could not be displayed.

Sounds like you only migrated your attachments and not the entire JIRA home directory. Inside the home directory, there is a "data" directory, and inside there is an "avatars" directory. Copy over the avatars directory and everything should return to normal.  Make sure the directory and all contents are owned by the user that JIRA runs as. You won't need to restart JIRA to make this change.

I think this is currently an issue. I'm having the same issues after a migration. The home directory contents are definitely there, and the avatar files are present in the correct directory, new uploads appear in the same directory as old migrated files.

This widget could not be displayed.

Hi Dave,

Thanks for answer. i am doing Migration + Upgradation(7.0 to 7.4)

I copied complete Data folder from old jira to new jira but avatars are not working properly but attachements are working fine.

I provided rwx access to jira account on all folders in jira home

I checked jira is owner and has rwx for all sub-directories in data directory.

Please also confirm how attachements and avatars are managed in Jira? i know actuall files are stored in data folder but is database has any linking tables?

if you have any link with details like how avatars and watchers are managed in jira and how to handle while migration and upgradation

Thanks in advance.

Balvant

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

203 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you