Custom agile board columns not shown

[Jacob Page]

We have an "agile board" (Rapid Board?) that our board administrator added additional columns to. These columns show up in the configuration for the board, but they are not being displayed in the "Work" view of the board. Is this a known bug? If not, what could be causing these columns to be omitted?

Update:

A potential hint is that the new columns do show up if there's an item in them, but empty columns are not shown.

[Alex · Accepted solution]

Hi-

Have you mapped statuses to your rapid board? If you do not have statuses mapped to the columns the column will not show up in "work mode".

To map a status to your rapid board:

1. Open the board configuration screen

2. Go to the columns screen (second tab)

3. On the left you will see "unmapped statuses", drag a status to the additional column.

Even if you have statuses mapped to a column but 0 issues in that status, the column should show up in work mode.

Hope this helps!

[Jacob Page]

Ha, looks like I entered my answer around the same time as yours. That is indeed the cause.

[BA Panda]

I am facing the same issue but not able to see the unmapped statuses. Can someone help please?

[Ashish Bijlwan]

Hi BA,

Check your board filter query.

For example:

If your board query is something like Project = xyz and issuetype in (Epic) order by RANK ASC

And the Epic has only 4 statuses i.e. Open, On Hold, In Progress and Closed, then in the board column you will only get these 4 statuses and the unmapped column will be empty.

Because the board will show the issues based on the filter query and only those statues will appear in board column which is available in the issue type. 

So to have other statuses in unmapped Column, include the issue type in your Filter Query.

[Ashish Bijlwan]

Check your board filter query.

For example:

If your board query is something like Project = xyz and issuetype in (Epic) order by RANK ASC

And the Epic has only 4 statuses i.e. Open, On Hold, In Progress and Closed, then in the board column you will only get these 4 statuses and the unmapped column will be empty.

Because the board will show the issues based on the filter query and only those statues will appear in board column which is available in the issue type. 

So to have other statuses in unmapped Column, include the issue type in your Filter Query.

[Jacob Page]

It seems that the cause may be that the columns are not tied to existing Jira statuses. We'll look into introducing new statuses, but since that would effect our whole "Project," not just our board, we have to get larger buy-in. Hopefully someone can give a different answer where we can less intrusively customize our board.