Created new company-managed software; unable to add users to it

[jakereinig]

I have an existing team-managed project in Jira and needed to create a second one. The second one was created as a company-managed project. 

I am the person who created the overall account and have full control of everything. 

On the new board I click the plus sign to add users. I add some users to the list who are already established in our org and work on the other board. Jira recognizes them and adds them in the box.

At the bottom of the box is a button that says something like "Add 1 user," "Add 2 users," etc., depending on how many people I'm trying to add.

When I press that button, nothing happens. There's no error, no pop-up, no nothing. 

Any insight on what to try would be appreciated.

Thank you. 

[Jens Schumacher - Released_so · Accepted solution]

Did you check the access settings in the project?

Company-managed: https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

Team-managed: https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/

[jakereinig]

@Jens Schumacher - Released_so 

Thank you for the reply. We're currently on the free plan, which doesn't have project permissions it seems:

You can't edit project permissions or roles on the Free plan for Jira, and you can't configure issue-level security on any Free plan (including Jira Service Management).

We have less than 10 people on the team, so we're under the user limit for free plans. 

As a test, I setup another team-managed project and was able to add users without any trouble. I wonder if this is a bug with free plans and company managed projects?

[Jens Schumacher - Released_so]

Hi @jakereinig ,

I reproduced the issue and can confirm that the invite button doesn't work.

With that being said, the users should still be able to access the project. By default, all users with application access should be admins in the project. 

See screenshot below.

[Jens Schumacher - Released_so]

I've reported it as a bug to Atlassian. 

[Akash Gupta]

The issue is still there. Any idea about when will this be fixed.