Create issue from emails

[Richard]

I have followed the advice on the following page:

http://confluence.atlassian.com/display/JIRA044/Creating+Issues+and+Comments+from+Email

And confirmed that it can connect to the IMAP Mailbox but it still doesn't create an Issue from an email.

Not sure what other information you will need. But I have set up the Imap connection and Service.

[Nic Brough -Adaptavist-]

Check the logs - if it's connecting and reading the mail, they will tell you why it can't import the data.

If there's absolutely nothing in there, then re-check the settings, as it's not connected to the mailbox.

[Richard]

What log file? I have looked through one called atlassian-jira.log but can't see anything in particular relating to Mail (But there is a lot in there)

[Nic Brough -Adaptavist-]

Yes, that's the right place. If it's not connecting to your mailbox, or it's struggling to parse the data in the mail box, that file will contain errors (search it for the word "mail"). If there's absolutely nothing, then it's not connecting to the mail box at all, so check the server settings and that the service really is trying to connect.

Post the settings here, in plain text (xxx over the server names and passwords of course), if you want us to have a look!

[Richard]

Thanks for the quick reply below is the Log file. Can't find any entries for errors but this the Services and Listeners section.

___ Listeners _____________________________

Instance Count : 4

Mail Listener : com.atlassian.jira.event.listeners.mail.MailListener
Issue Assignment Listener : com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener
Issue Index Listener : com.atlassian.jira.event.listeners.search.IssueIndexListener
Debug Mail : com.atlassian.jira.event.listeners.mail.DebugMailListener

The mail account is over Imap, and the connection test works, but the mail remains in the account and is "unread"

[Richard]

___ Services ______________________________

Instance Count : 5
Backup Service : com.atlassian.jira.service.services.export.ExportService
Service Delay : 43200000ms
USE_DEFAULT_DIRECTORY : true
Create Issues - Unallocated : com.atlassian.jira.service.services.imap.ImapService
Service Delay : 60000ms
port : 143
usessl : admin.service.common.handler.uses.ssl.no
popserver : XXX Helpdesk
handler.params : project=TEST, issuetype=1, catchemail=stuart.xxx@xxxx.com, createusers=true, bulk=forward
forwardEmail : stuart.xxx@xxxxx.com
handler : admin.service.common.handler.create.issue
Mail Queue Service : com.atlassian.jira.service.services.mail.MailQueueService
Service Delay : 60000ms
Service Provider Token Remover : com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Service Delay : 28800000ms
pluginJobName : Service Provider Token Remover
repeatInterval : 28800000
initiallyFired : true
com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job : com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Service Delay : 60000ms
pluginJobName : com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job
repeatInterval : 60000
initiallyFired : true