Create customer password in Jira Service Desk API

Hi,

I am a fullstack developer trying to implement Jira service desk API on my website.  Currently I'm creating customer from my website on Jira service desk via API.

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post

And the customers are actually getting created on the Service desk portal. Now, my real concern on this is how do i set password for the newly created customer on fly at the time of creation, since there are only two parameters to set (email, displayname). Neither do the system sends any message to newly created customer regarding the password. Is there possibly an automated way for this where we can set the initial password manually.

 

1 answer

hello, a customer is a jira user, so I think you could use the REST API for JIRA : https://docs.atlassian.com/jira/REST/server/#api/2/password

Hope this help ...

 

A customer in service desk does not have to be a Jira user. The api allows the creation of customers and raising requests on behalf of them. I couldn't figure out how to retrieve a specific customer requests without being logged in as that customer. Being able to set a password, would be an option for getting around retrieving the issues. Please update me if you figured a way around it.

Hi Ammar

Did you find a way to retrieve a specific customer requests without being logged in as that customer? I am facing the same issue.

Best regards 

Peter

Hi Ammar, what's the best approach to this as I'm faced with this problem too?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

487 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you