Create automation for all tasks\bug that has not had comment within 5 days

[TonyL]

I would like to create an automation for all open tasks\bugs with a priority of medium and higher that hasn't had a comment within the last 3 days.  I tried creating a schedule task but I continue to get an error stating "missing issue"

[Bill Sheboy]

Hi @TonyL -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

• what type of project is this (e.g., company-managed, team-managed, etc.), 
• an image of your complete automation rule,
• images of any relevant actions / conditions / branches,
• an image of the audit log details showing the rule execution, and
• explain what is not working as expected.

Until we see those...

There is no existing feature of JQL to find issues based upon the last commented date / time.  Although there are probably marketplace addons to help with that.

Using an automation rule with existing features, your rule could use JQL to find issues of those types and priority values, and then use rule conditions to check the last comment date / time  compared to {{now}} with the smart values: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--issue.comments--

{{issue.comments.last.created}}

Kind regards,
Bill

[TonyL]

Hey Bill, 
Thanks for the help with clarity to creating tickets for help. I think I was able to fix my problem here is the screenshots.

[Bill Sheboy]

Thanks for that information.  Please note checking the Updated field will check for all changes, and not just comments added.  If this meets your needs, you have solved it yourself!