Confluence link in Jira displays status unavailable

[Bunty]

Hello All,

I've added confluence link in Jira to integrate both the applications. The application link status shows Unavailable.

In confluence, we have added the Jira link successfully and we are able to create Jira tickets from the confluence.

Any suggestions?

Thanks in Advance,

Mani

[Bunty]

Hello @AhmadDanial,

Thanks for replying!

Yes, it is working previously and there were no changed done to the application link prior to the issue.

In JIRA when I added it for the first time its happening. Below are the screenshots for your reference.

[Bunty]

Below is an error in log file.

WARN  620x11887172x1 hfyw9d 16.28.168.233 /plugins/servlet/streams [c.a.streams.internal.StreamsCompletionService] Registering failure for stream provider Confluence due to error other

[Bunty]

@AhmadDanial,

Any help?

[AhmadDanial]

Hi, Manikata.

Pardon me for the radio silence as I was out for the last couple of days. From the screen shot that you shared, JIRA is having issues reaching out to Confluence. Can you please confirm if the servers can talk to each other via ping / telnet? From the machine running the JIRA instance (vice versa for Confluence), run the following command from the terminal:

ping <confluence_url>

echo | telnet <confluence_url> 443

echo | telnet <confluence_url> 80

Note: If you are using HTTP, please use port 80 to telnet

Additionally, can you please confirm what you are seeing on the UI when you clicked on the Troubleshoot link under the Outgoing and Incoming fields for HPE Confluence? Did it display anything helpful to assist us on troubleshooting the problem?

The WARN error is not entirely related to the issues since it deals with the Activity Stream. So, let us focus on the error and warning messages that we are seeing from the UI for now as it indicates clearly on what we are dealing with.

[Bunty]

No, both servers are not talking to each other. As you told I've run the ping and telnet commands in Jira server. For ping command, it showing "Name or Service not known" and for telnet command, it showing "unknown hosts".

When I clicked on the Outgoing and Incoming files Troubleshoot it displays the below page.

https://confluence.atlassian.com/pages/viewpage.action?spaceKey=APPLINKS054&title=OAuth+security+for+application+links

[AhmadDanial]

Hi, Manikata.

It seems that there might be a possibility of firewall setup in front of the server(s) blocking the connection / between the servers since we are getting those results from ping and telnet. You mentioned that it was working previously and there were no changes done to the application link prior to the issue.

So, I would suggest you to check with the network team to see if there was anything done on the firewall configuration recently which causes the servers to not able to talk to each other.

[Bunty]

Hello Ahmad,

This is the first time we are integrating confluence from Jira.

What I said is we have integrated jira from the confluence and there is no issues with that.

[Bunty]

Hello @AhmadDanial,

Servers are talking to each other via ping and telnet command.

 Could you please point me do i need to change any configurations in Jira?

Thanks,

Manikanta

[AhmadDanial]

Hi there, Manikata.

Since you mentioned that you are able to create JIRA tickets from Confluence properly, may I confirm if this was working previously and there were any changes done to the Application Link prior to the issue OR it is happening since the first time it is being set up?

Additionally, can you provide the screen shot of the configuration when you click on the edit (pencil) icon? For example:

Have you tried to remove and reconfigure the application link again to confirm if the same issue is reproducible? Any log entries in atlassian-jira.log / atlassian-confluence.log?