Comments from Email

I am using Jira 5.0.6 version and configured comment issue service handler on our instance. When I reply to an issue by adding multiple lines, it is creating a new blank white line between every line and loosing the original format. Please see the attachment for more details. Anyone else faced this problem. I use MsOutlook 2010 to comment on an issue. The content of the message contains newline in Jira issue. Any recommendatiosn for fixing this issue?

1 answer

Hi Ramesh

I believe that this error could be related to the OE message format. Regarding the following link, there's a format which is not properly recognized by other application than a Microsoft one (RTF).

Also, I've found a known improvement requesting a better support for reply emails from OE, which seems to be related to it. Please vote for it:

So, just as a double check, please try to change the email format.


Paulo Renato

Thanks Paulo for your response. Commenting on an issue via e-mail is working fine for me, I am using "Split Regex: /^From:*/" in the comment issue handler. As I mentioned in my original post it is creating a white space between every line when the outlook client format is html, I am not sure from where these white space are getting created.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

129 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you