Check exactly to whom notification emails are sent

I have a group of people claiming that they don't receive notifications. The notification helper tells me they should. The permission helper tells me that they can browse the issue. I made a minimal test with a test project and it works for me.

I would like to understand and make sure whether JIRA is actually sending emails to these people. I see in the mail queue that an email is going to be sent but it is not clear to me if there is one item per email sent or one item per event. Moreover, how can I see to whom an email is being sent ?

Thank you in advance for your help

2 answers

0 votes
Timothy Chin Community Champion Nov 29, 2013

The best you're gonna get is to turn on the email logging (https://confluence.atlassian.com/display/JIRA/Logging+email+protocol+details).

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,145 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot