When responding to a ticket, there are several groups defined that I can pick from. However, almost all of my responses are to a specific group halfway down the list.
Is there any way to set an account-specific default selection for the comment group that will be able to view the response?
Thank you, I'll make sure to do that!
Hi Justin,
At this time that is not a configurable option, however, there is a feature request that you can find at JRASERVER-38532 titled Allow better configuration of User Picker custom field.
I would vote on this issue and add your use case to the notes. Once you've done that you'll be directly notified of any changes/updates to JRASERVER-38532.
In addition to voting and adding notes to JRASERVER-38532 please see the Communities post titled Solved:How to set default username to the user picker cf for some clues as to how this may be accomplished with third party add-ons.
Cheers,
Branden
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