Cannot see Agile Boards in Internet Explorer

I have more than one JIRA user that can not see any Agile Boards when using IE. These are very capable users, reasonably confident it's not a user error. One was using IE10, the other IE11. We're on Jira 6.2.2.

I am unable to replicate the problem. Any ideas?

2 answers

0 votes

I don't think there are boards for Jira 2.2.2! Are you sure that's the right version?

Oops! Thanks. I corrected the version to 6.2.2.

Oops :-)

Could you clarify "can not see any Agile boards"? Simple 404 error, no options on the menu, options linking to screens which have empty displays?

Everything appears completely normally. But no boards are listed. So they think either no boards exist or that they don't have permission to see them. They get the "Manage Boards" in upper left. And the Atlassian logo in the center. But no column headers and no boards. Attaching an image.

Eep, sorry, I missed your response.

First, are you sure they should be able to see the boards? Have they created one of their own just to test it?

Secondly, can you try it with another browser, one with a different engine (Chrome, Safari, Firefox etc, doesn't matter which one, just something that doesn't use the same as IE)

Yes, I'm sure they should be able to see the boards. They can see them with any other browser. It's only IE in which they can't see them.

Hmm, well, IE11 isn't really supported if I remember correctly, but they should definitely work in IE10. I have a minor nagging doubt - do they have "compatibility mode" enabled? If so, could you try turning it off and retrying the boards? After that though, I'm stumped.

I'd be strongly tempted to raise this as a support call with Atlassian.

In my own attempt to replicate the problem I tried it with and without compatibiilty mode enabled and it made no difference.

I'll open a ticket. thx nic

0 votes

This is probably related to this bug which was caused by this one, fixed in JIRA Agile 6.6.21.

As mentioned there, you can also use a workaround to get rid of this problem, which is disable the inline edit in JIRA.


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