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Cannot receive email letters

Jam
Jam
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January 5, 2025

I tried to send invitation to other email under my domain address but it didnt received any email letter. The email is working as I can receive letter from other company (e.g. Github, google, etc)

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Carlos Garcia Navarro
Carlos Garcia Navarro
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January 5, 2025

Hi @Jam ,

Welcome to the Community! This. other pos may be helpful: https://community.atlassian.com/t5/Jira-questions/Not-receiving-email-notifications/qaq-p/2606071

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Trudy Claspill
Trudy Claspill
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January 5, 2025

Hello @Jam 

Welcome to the Atlassian community.

Are you receiving email yourself from the Atlassian Cloud environment?

Has the person to whom you sent the invitation confirmed that the message is not in their Spam/Junk Email folder?

Have you tried resending the invitation?

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