Cannot paste or attach an image in a comment on a JIRA issue or when editing the description

[Martijn Stokhof]

There are two ways to add an image to a comment:

1. Pasting it from the clipboard directly into the 'Add a comment...' field.
2. Using the 'Files and images' button which is shown when you click in the comment field.

Either way, the image that I pasted/selected is shown as a thumbnail, but as soon as I save the comment, the image is removed. It is not shown in the Attachments section and the comment does not contain the image.

I am able to attach an image to an issue while creating the issue. The image is shown as an attachment. I cannot add an image while adding the description, it shows the same behaviour when adding an image into a comment.

My user has the Create Attachment permission, attachments are enabled. Do I oversee a setting? I expect to be able to add images to comments, it's just after the save action that the image is removed.

Thank you in advance.

[Ethan]

I am having the same problem today and I am reporting to customer support.

[Fadoua]

@Martijn Stokhof

Did you check if you still have enough space for your attachments?

What error are you seeing on the logs?

Best,

[Martijn Stokhof]

Hi Fadoua,

Thank you for your reply. Since this is JIRA cloud, I don't know what's in the log files or if there's enough space left for our attachments, although we're not using attachments very often.

I have asked Atlassian support to look into it.

Thanks, Martijn.

[Fadoua]

@Martijn Stokhofthank you for the update! True with cloud version there isn't much you can do from your end. I ma sure Atlassian Team will fix the issue for you.

All the best,