Cannot load the webpage after integrating Jira with IIS

[Zhi Lu]

Have followed this article to integrate jira with iis - 

https://confluence.atlassian.com/adminjiraserver/integrating-jira-applications-with-iis-938847749.html

Followed all the steps, but the browser cannot load the page https://localhost/jira, no error giving.

The jira instance is still up, running and accessible by https://localhost:8080/jira

Anyone has any good idea? thanks!

[Zhi Lu]

Hi Nic,

Thanks for your reply.

I did have checked the context path "/jira" in the server.xml file and uriworkermap.properties file, then stop and start the IIS service. Still not loading anything at this moment.

The icon is just spinning on the tab, nothing comes out.

Frustrating that no clue where to look for the error, even a log.

Luz

[Nic Brough -Adaptavist-]

There is something wrong with the proxy settings, you'll need to be reading logs for that.

The fact Jira serves up on its internal url means the problem is not with Jira.  Even if you'd messed up the config on the Jira side, it would still serve up pages there, and talk to the proxy.  You'd get a working Jira from the proxy side, but with a lot of warnings and errors.

I can't help you with the proxy settings in your IIS, I don't know what you might have done with them.  I do know it can work, but I've not needed to go outside the standard settings given in the doc you pointed to.

Hopefully, an IIS log would tell you what it was trying to do when serving up your proxy address, and that should lead you to where it is mis-configured.

[Zhi Lu]

Hi Nic,

Thanks, seems I need to spend more time on the IIS logs to find out what and why.

Cheers,

Luz

[Zhi Lu]

Find out the AJP/1.3 connector is not working at all.

This KB states the secretRequired paramter will be set to "true" as default after Tomcat 8.5.51 and newer.

https://confluence.atlassian.com/jirakb/ajp-connector-fails-to-start-in-jira-server-due-to-secretrequired-misconfiguration-1018779778.html

Hope Atlassian support will update the original KB.

https://confluence.atlassian.com/adminjiraserver/integrating-jira-applications-with-iis-938847749.html

[Nic Brough -Adaptavist-]

If you're getting a simple blank screen, that means the proxy is working, in the sense that it is fetching the page from somewhere, but that somewhere is serving no content.

This usually happens when you have gone to the Tomcat running the Jira, but not the Jira application within it.  If, for example, you have told Tomcat to serve Jira up on /jira, then you go to /, you will get a blank page.  I suspect your IIS is looking at / instead of /jira