Cannot delete artificial user with system admin rights

Since last week a new user was created in our Jira called "Aha! Product Roadmaps". It seems to be a user created by an addon to to some interactions.

1. We haven't installed this addon!

2. We cannot work with Jira anymore because our lincensig pool is exhausted.

Unfortunately I cannot delete or deactivate the user because the system gave him automatically admin rights.

How could this happen and how can we solve this?

1 answer

Hi Martin,

I would contact Atlassian directly through

This seems to be something they should be able to fix for you as you are on OnDemand.

Best regards,


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,897 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot