Cannot delete artificial user with system admin rights

Since last week a new user was created in our Jira called "Aha! Product Roadmaps". It seems to be a user created by an addon to to some interactions.

1. We haven't installed this addon!

2. We cannot work with Jira anymore because our lincensig pool is exhausted.

Unfortunately I cannot delete or deactivate the user because the system gave him automatically admin rights.

How could this happen and how can we solve this?

1 answer

Hi Martin,

I would contact Atlassian directly through

This seems to be something they should be able to fix for you as you are on OnDemand.

Best regards,


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

174 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you