Cannot delete artificial user with system admin rights

Since last week a new user was created in our Jira called "Aha! Product Roadmaps". It seems to be a user created by an addon to to some interactions.

1. We haven't installed this addon!

2. We cannot work with Jira anymore because our lincensig pool is exhausted.

Unfortunately I cannot delete or deactivate the user because the system gave him automatically admin rights.

How could this happen and how can we solve this?

1 answer

This widget could not be displayed.

Hi Martin,

I would contact Atlassian directly through https://support.atlassian.com

This seems to be something they should be able to fix for you as you are on OnDemand.

Best regards,

Peter

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira

New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team.  I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...

104 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you