Cannot click link on dashboard

When several users click a link on the dashboard, it does not take them to that page, instead, it leaves them on the dashboard.

5 answers

0 votes

What link is breaking?

When they click on a link in the "Assigned to Me" or some other gadget, the screen flashes like the page will open, but it just shows them the dashboard.

Ok, when you hover over the link, what does your browser say the link goes to?

I am not having the issue - one of my users are. She is in a meeting. Let me ask her when she is done.

She was in a meeting until late, so I was unable to meet with her to further troubleshoot. She e-mailed and said that she is on IEv9, as she was on maternity leave when we upgraded to IEv11. Will get her upgraded and have her retest.

0 votes
Paulo Hennig Atlassian Team Aug 24, 2015

To check if it's nothing by the client side, run the same operation on different web browsers using the development tools to check if you receive any HTTP error

I don't know what the development tools are that you are referencing.

Most browsers have developer tools in them that can tell you what a page is doing, especially when there is an error. A glance at the Firefox I'm running has "developer" in the actions drop-down (and I've added Firebug because I need it, and that can tell me a lot about about page problems too)

She e-mailed and said that she is on IEv9, as she was on maternity leave when we upgraded to IEv11. Will get her upgraded and have her retest.

I am going to close this conversation, as I just heard from our Local IT department that they are going to re-image her computer on Thursday, as she has been experiencing other computer issues.

Thank you Nic and Paulo for responding!!!

I am going to close this conversation, as I just heard from our Local IT department that they are going to re-image her computer on Thursday, as she has been experiencing other computer issues.

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