Cannot Access Board of a Project

[Abdalrahman Shatou]

I am on the free plan. I added two users. They should have access to all projects and boards. And they can access the projects. However, one the project has a board already they cannot access at all. It shows Project not found!! This is weird because they can access the project along with its filters and almost every single thing about it from the menu above. Only the board and the backlog are not accessible.

I have tried:

- Editing the filter and share it with the new users.

- Removing and adding them.

- Permission is wide open to any logged in user (which is the default in free plan any way).

What am I missing here? Cannot believe I have wasted 8 hours trying to fix this. If this how the free plan works, I will not upgrade to the paid one just to overcome a bug in Jira!

[Mohanraj Thangamuthu]

Hello, Good day. Please us know the following information.

1. This is company company-managed or Team-managed project?

2. Users can access the issue URL directly? 

3. Check if users can access the filter directly (filter that is used in the board)

4. If this is company managed project board, then check the location of the board as well.