Can we restore a single issue in Jira

We can export an Issue in form of XML and DOC from JIRA.

But can we restore a single issue in JIRA (may be from this XML) ?

4 answers

Hi there,

I'm not sure if you could get the data from the XML backup, but in order to restore or import a single issue you could use the CSV import feature. Please review this documentation for detailed information on this

Hope it helps.

Cheers,

Septa Cahyadiputra

0 vote
Renjith Pillai Community Champion May 02, 2012

If you could explain the actual requirement it may help in finding a solution.

Thanks Septa

The link you have provided is for JIRA 5.0 and i am using JIRA 4.0.2,

could you please tell me the format to import the comments in JIRA 4.0.2 and

also can we import issues with issue ID actually i have issue from key "Project-2" in JIRA and i want to restore issue "Project-1"

Hi Septa

thanks Septa,The format for 'comment' import is not there in this doc. I tried format for 5.0 version

'date;user;comment' but it does't work as it take this whole string as a comment body.


Regards
Saurabh

Hi Saurabh,

Could you please try the following, as mentioned by the mentioned documentation

If a row contains more columns than there are header columns, then the excess columns will be added as comments (though see JRA-7672).

Hope it helps.

Cheers,

Septa Cahyadiputra

Hi Septa

Yes this method is adding comment

but i am using format 'date;user;comment body' and when this is imported, this string becomes comment and in place of user i specified it tooks my name and in place of date (one month older) it takes current date

Thanks and regards

Saurabh

Hi Saurabh,

Sorry, it seems that there is a misunderstanding. CSV importer is basically a workaround for restoring a single issue and not a resolution as it won't be able to restore the issue as the issue from.

The mentioned behavior is actually and expected result of CSV importer. Sorry if my previous response confuse you in some way.

Regards,

Septa Cahyadiputra

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot