Can we resolve an issue via email?

Can we resolve an issue via email?

3 answers

It does, using JEMH Directives that are specific to one of several format-specific Field Processors, you can drive any standard field in an issue, and manipulate workflow, for example:

Subject based:

subject: some subject text #workflow="resolve issue"

At Prefix (body):

@workflow=resolve issue

It also possible to make this even simpler with user definable shortcuts to these Directives, through JEMH Aliases, so an alias of: resolve = workflow=resolve issue will allow:

Subject based:

subject: some subject text #resolve

At Prefix (body):

@resolve

Easy!

Hello Srinivas!

You mean just change the status of an issue?
You can configure to use your e-mail subject to change a status of an issue just like this dude did it:
https://answers.atlassian.com/questions/34622/how-to-add-issue-status-and-issue-resolution-to-email-subject-line-in-jira

And here's the updated documentation for e-mail customization!
https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content

Any problems, just ask!

0 votes
Joe Pitt Community Champion Nov 13, 2013

I don't believe the email interface included allows executing transitions, which are normally done to resolve an issue. You may be able to write a listener to update the resolution field and transition the issue.

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