Can we resolve an issue via email?

Can we resolve an issue via email?

3 answers

It does, using JEMH Directives that are specific to one of several format-specific Field Processors, you can drive any standard field in an issue, and manipulate workflow, for example:

Subject based:

subject: some subject text #workflow="resolve issue"

At Prefix (body):

@workflow=resolve issue

It also possible to make this even simpler with user definable shortcuts to these Directives, through JEMH Aliases, so an alias of: resolve = workflow=resolve issue will allow:

Subject based:

subject: some subject text #resolve

At Prefix (body):

@resolve

Easy!

Hello Srinivas!

You mean just change the status of an issue?
You can configure to use your e-mail subject to change a status of an issue just like this dude did it:
https://answers.atlassian.com/questions/34622/how-to-add-issue-status-and-issue-resolution-to-email-subject-line-in-jira

And here's the updated documentation for e-mail customization!
https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content

Any problems, just ask!

0 vote
Joe Pitt Community Champion Nov 13, 2013

I don't believe the email interface included allows executing transitions, which are normally done to resolve an issue. You may be able to write a listener to update the resolution field and transition the issue.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

561 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you