Can't see certain issues on active sprints

[Ariunzaya]

Hi,

My colleague just started a new sprint. But I can't some issues in certain epics on the Active Sprints Board. 

They're all in active sprints when i look up on Backlog. I also checked my board settings.

Can anyone help me with this issue.

[Teresa]

Hi @Ariunzaya ,

It sounds like missing issues from your Active Sprints board,

You can check Board Settings → General to ensure the filter (JQL) includes all issue types and statuses.

If it doesn't work, you can try these things resolve the issue:

- Check if the issues are in the correct status and mapped to the board columns (Board Settings → Columns).

- Make sure no quick filters or epic-based filters are hiding the issues.

- Verify that subtasks are configured to be shown.

I hope this helps!

Teresa

[Thomas Gallagher]

Hi @Ariunzaya

Have you checked the Board filters (and/or quick filters and sub-filters) to ensure those issues would be captured?

Other things to check would be the issue statuses to make sure those statuses are mapped to a column in the Board, that those issues are not in a completed state or that their rank is too low relative to the other issues on the Board in order to be visible. 

Best,

Thomas, ServiceRocket