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Ahmed Mohamed (amohamed2578)
Ahmed Mohamed (amohamed2578)
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September 6, 2022

I tried to reset my username and password but the recovery email is not being sent

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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September 6, 2022

Hi @Ahmed Mohamed (amohamed2578) ,

welcome to the atlassian community!

We need to know if you are on a cloud or data center instance. Please could you provide your instance url?

Fabio

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Ahmed Mohamed (amohamed2578)
Ahmed Mohamed (amohamed2578)
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September 6, 2022

Hi Fabio, thanks for the response. Here's the link: http://12.54.157.44:8080

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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September 6, 2022

It's a local instance. Please ask to a JIRA Admin within your company. 

Ciao,

Fabio

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