We lost the ability to login to our on-prem Jira instance. We changed the password to the account that was doing the LDAP authentication. Ever since it is not allowing users in.
Also - the local jira admin account password is not working. I have tried to change that password directly in the database but still no lock getting signed in.
Any ideas what to try next?
Hi @Hunter
I think resetting your local admin password should be your priority first. Did you shutdown Jira server before updating the password directly in the database?
Ravi
I may have the first time I tired but not the next few times. That may have been what the trouble was. I re-set the LDAP password back to what it was prior and stopped/started Jira Service and now I am able to log in.
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Good to know.
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