Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't edit the issue after being jira project admin

Hi there

me and my coligue are ad,mins for jira service project and he is not able to edit the issue which he created. I am able to edit as i am also the admin for the project but he is not able to edit even after being project admin and issue reporter. 
Is there any way to figure this out?

He is not able to change the priority and and under open drop down on right i can see start progress, resolve issue and close issue but in his case he can only see he only can see (You don't have permissions to transition this issue) which is very wiered- see second image for this issue)shot.pngshot.png


1 answer

Hi @Amanpreet Singh,

To transition a ticket in Jira Service Management, one has to be a Service Desk Agent. This means having product access to JSM. Most likely, this is not the case for your colleague.

Check this in User Management and grant access to Jira Service Management - if this is not the case. 

Thanks @Walter Buggenhout _ACA IT_ 

From where i can see the user management?

Hi @Amanpreet Singh,

You must be a site administrator for that. But if you are, in your site administration. From the cog icon in the top right corner of your screen, select User Management under Atlassian Admin:

Screenshot 2021-04-20 at 08.53.44.png 

Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you