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Can forms be added to a Jira Software project?

We are using Jira in Atlassian cloud. Not Service Desk. 

I see an option to create a form on new Business type projects but not on an existing Software type projects. 

Am I correct that "Forms" is not standard functionality for Software projects? 

4 answers

3 accepted

2 votes
Answer accepted
Simon Herd Atlassian Team Jan 16, 2022

@Alistair Morrison Forms for JSM has just been released and I am the product manager for this area of the product.

Could you let me know the use cases you could use forms in JSW for?   

Hi Simon! 

We want to use it to allow customer-facing staff outside our development team to report customer problems, which we treat as issue type = Problem inside our Jira project. It's a second-level support scenario. 

One aspect I haven't worked out is whether I can design the form to hard-code the issue type. 

 

Alistair

Like # people like this
Simon Herd Atlassian Team Jan 19, 2022

Thanks for that @Alistair Morrison it's useful information to be able to feedback to the JSW team.

It is possible today to associate a form with a specific issue/request type and the same functionality would be available in JSW. Here is a preview of how it could work.

SCR-20220120-du8.png

@Simon Herd I would use this feature in my JSW projects. It seems like a helpful feature. 

Like Tomislav Tobijas likes this

@Simon Herd Is there an ETA on this feature for Jira Software?

We're actually waiting for this to be available on the JSW projects as some of our users are using forms there, before migrating from ProForma to Forms.

Hi Simon,

Most of our bugs should follow policy - certain fields are required like environment, tools used, date and time when bug occurred and so on. We use custom fields for now - but it is overkill because this info is just read-only and will not be searchable. Also our QA team is pretty much independent and we are not very happy to fill issues with QA fields which are only required by them. Ideally they could create their own forms without involving Jira admins.

 

It would be nice to have forms also for releases.

@Simon Herd  I cannot find where that screen shot came from in JSW. How do I navigate to that today?

We use sprints to manage our marketing projects and I need a request form for other depts (like service and sales) to submit a request to our backlog. 

Like Jules likes this

@Simon Herd is there any eta on when forms will be added to Jira software projects?
thanks,
-wade

Like # people like this

@Simon Herd could you please update us on how work is progressing on making Forms available to JSW projects and also any ETA would be highly appreciated! Thanks! 

Like # people like this

@Amber Guilbeault Hi - I am in the same position. We use sprints to manage our marketing projects and currently use the Raley Intake Forms add-on (which is an additional cost and rather clunky IMO). This in-built Forms feature would be highly valuable in the software project setup as well. We're unable to shift to a business project setup as we have multiple boards (that represent different marketing sub-departments) and from what I can see, business projects can only have the one board?

Also, does anyone know if Forms can be accessed by those who don't have an Atlassian/Jira account? One of the type of people submitting requests to us currently are those in the business without a Jira account (not worth adding them to the licence as they use it so infrequently) but we need a way to capture their requests easily without having to juggle out of Jira with messages/emails etc

Thanks

Jules

@Julesyes, business projects can only have one board (for now). We're also in need of Jira Work Management projects to have the ability to have multiple boards.

As for accessing Forms without Atlassian/Jira license. It's possible if you have Jira Service Management and you add those users (for who you want to be able to fill in and submit forms) as customers to the help desk portal. Customer users can be added for free so that's one way to go.
I've asked about having the ability to share Forms publicly (anyone on the Internet) and it seems it's on the product team backlog - see comments on this post: https://community.atlassian.com/t5/Forms-Articles/Forms-FAQ/ba-p/1963761

Like Jules likes this

I found a feature request that is in the gathering interest state. lets get out there and vote for this thing and maybe we can get this feature added.

https://jira.atlassian.com/browse/JSDCLOUD-11282

thanks,
-wade

Like # people like this

Would love to have this feature as well for our organization as soon as possible since we are in early stages of adoption of Jira @Simon Herd , I've voted for the issue and started watching https://jira.atlassian.com/browse/JSDCLOUD-11282 as well.

We would love to have this as well! 

@Simon Herd is there any update on this?

Like Jeanne Schock likes this
1 vote
Answer accepted
Pramodh M Community Leader Jan 07, 2022

Hi @Alistair Morrison 

Correct, it's a feature of Jira Work Management, which is available when you create Business Project

Here's a ref link

https://support.atlassian.com/jira-work-management/docs/what-are-forms-and-what-can-they-do

Thanks,
Pramodh

1 vote
Answer accepted
Vishwas Rising Star Jan 07, 2022

Hey @Alistair Morrison 

That's correct.

Forms are only part of business projects. It's altogether now part of application called jira work management.

They are not available for standard software template projects.

Regards,

Vishwas

Well... that's no good. Sure would be nice to have on JSW

Like # people like this
2 votes

Looks like they are gathering interest right now. Please go add votes and comments to: https://jira.atlassian.com/browse/JSDCLOUD-11282 

Thanks for sharing this Neri

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