We are using Jira in Atlassian cloud. Not Service Desk.
I see an option to create a form on new Business type projects but not on an existing Software type projects.
Am I correct that "Forms" is not standard functionality for Software projects?
We want to use it to allow customer-facing staff outside our development team to report customer problems, which we treat as issue type = Problem inside our Jira project. It's a second-level support scenario.
One aspect I haven't worked out is whether I can design the form to hard-code the issue type.
Thanks for that @Alistair Morrison it's useful information to be able to feedback to the JSW team.
It is possible today to associate a form with a specific issue/request type and the same functionality would be available in JSW. Here is a preview of how it could work.
Correct, it's a feature of Jira Work Management, which is available when you create Business Project
Here's a ref link
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