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We are using Jira in Atlassian cloud. Not Service Desk.
I see an option to create a form on new Business type projects but not on an existing Software type projects.
Am I correct that "Forms" is not standard functionality for Software projects?
We want to use it to allow customer-facing staff outside our development team to report customer problems, which we treat as issue type = Problem inside our Jira project. It's a second-level support scenario.
One aspect I haven't worked out is whether I can design the form to hard-code the issue type.
Thanks for that @Alistair Morrison it's useful information to be able to feedback to the JSW team.
It is possible today to associate a form with a specific issue/request type and the same functionality would be available in JSW. Here is a preview of how it could work.
Most of our bugs should follow policy - certain fields are required like environment, tools used, date and time when bug occurred and so on. We use custom fields for now - but it is overkill because this info is just read-only and will not be searchable. Also our QA team is pretty much independent and we are not very happy to fill issues with QA fields which are only required by them. Ideally they could create their own forms without involving Jira admins.
It would be nice to have forms also for releases.
@Amber Guilbeault Hi - I am in the same position. We use sprints to manage our marketing projects and currently use the Raley Intake Forms add-on (which is an additional cost and rather clunky IMO). This in-built Forms feature would be highly valuable in the software project setup as well. We're unable to shift to a business project setup as we have multiple boards (that represent different marketing sub-departments) and from what I can see, business projects can only have the one board?
Also, does anyone know if Forms can be accessed by those who don't have an Atlassian/Jira account? One of the type of people submitting requests to us currently are those in the business without a Jira account (not worth adding them to the licence as they use it so infrequently) but we need a way to capture their requests easily without having to juggle out of Jira with messages/emails etc
@Julesyes, business projects can only have one board (for now). We're also in need of Jira Work Management projects to have the ability to have multiple boards.
As for accessing Forms without Atlassian/Jira license. It's possible if you have Jira Service Management and you add those users (for who you want to be able to fill in and submit forms) as customers to the help desk portal. Customer users can be added for free so that's one way to go.
I've asked about having the ability to share Forms publicly (anyone on the Internet) and it seems it's on the product team backlog - see comments on this post: https://community.atlassian.com/t5/Forms-Articles/Forms-FAQ/ba-p/1963761
Correct, it's a feature of Jira Work Management, which is available when you create Business Project
Here's a ref link