Can forms be added to a Jira Software project?

[Alistair Morrison]

We are using Jira in Atlassian cloud. Not Service Desk. 

I see an option to create a form on new Business type projects but not on an existing Software type projects. 

Am I correct that "Forms" is not standard functionality for Software projects? 

[Simon Herd · Accepted solution]

@Alistair Morrison Forms for JSM has just been released and I am the product manager for this area of the product.

Could you let me know the use cases you could use forms in JSW for?   

[Alistair Morrison]

Hi Simon! 

We want to use it to allow customer-facing staff outside our development team to report customer problems, which we treat as issue type = Problem inside our Jira project. It's a second-level support scenario. 

One aspect I haven't worked out is whether I can design the form to hard-code the issue type. 

Alistair

[Simon Herd]

Thanks for that @Alistair Morrison it's useful information to be able to feedback to the JSW team.

It is possible today to associate a form with a specific issue/request type and the same functionality would be available in JSW. Here is a preview of how it could work.

[Alistair Morrison]

Thank you! 

[Pramodh M · Accepted solution]

Hi @Alistair Morrison 

Correct, it's a feature of Jira Work Management, which is available when you create Business Project

Here's a ref link

https://support.atlassian.com/jira-work-management/docs/what-are-forms-and-what-can-they-do

Thanks,
Pramodh

[Vishwas N M · Accepted solution]

Hey @Alistair Morrison 

That's correct.

Forms are only part of business projects. It's altogether now part of application called jira work management.

They are not available for standard software template projects.

Regards,

Vishwas