Can an automation rule send a notification to everyone in a project role?

[Ann Rumenapp]

I have an automation rule that will send a notification to an Atlassian group but want to use a project role instead.  Is there a way for an automation rule to send a notification to everyone in a project role?

[Seon Shakespeare]

Hi Ann,

Jira automation doesn't directly let you notify project roles, but you can do it with a bit of technical work:

• Option 1 (Automation for Jira): Use web requests in your automation rule to fetch the project role members and send emails. See this article for details: https://confluence.atlassian.com/jirakb/send-email-to-a-project-role-1252330233.html

• Option 2 (Workflow Customisation): Use a custom event in your workflow and configure your notification scheme to alert the project role when that event is fired. This approach doesn't involve Automation for Jira. Here's how to add a custom event: https://support.atlassian.com/jira-cloud-administration/docs/add-a-custom-event/

Hope this helps!

[Ann Rumenapp]

I'll try these when I get a chance.  Working on a higher priority at the moment

[Igor Medeiros - Modus Create]

Hi @Ann Rumenapp

Not sure if you are open to use 3rd party apps to solve this, however, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows you to set project roles as recipients for the notifications and much more.

Feel free to reach out!

[Ann Rumenapp]

Unfortunatelyl there is no budget for this option

[Harrison Ponce]

Hi @Ann Rumenapp , there isn't a a native way to do this in Jira without using the API, unfortunately :-( That would be super cool. There is an open suggestion for it, though, if you want to add a vote, watch, and comment:

• JSDCLOUD-12357: More ways to work with user fields, e.g. to notify Groups or Project Roles in Service Desk Automation

[Ann Rumenapp]

Added my vote!