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Can a client comment in a issue from a mail?

Adrian Criado
Adrian Criado November 10, 2020

I need to know if there is any way to comment in a ticket from a jira notification, i mean, when i notify to the client that i need actions from them via jira notifications, i want to recieve the comment/attached file/anything in the ticket when they reply to the mail. Thanks.

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Hernan Halabi - Elite IT Consulting Group
Hernan Halabi - Elite IT Consulting Group
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November 10, 2020

hi @Adrian Criado yes it can be done. 

If you are using jira service management/desk check out the following link

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Else you can configure mail handlers to do the same in jira software or core 

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

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