Can ServiceDesk and JIRA use same login?

I was wondering if we can combine JIRA and ServiceDesk login? The ServiceDesk users cannot login via the JIRA login form. Can we combine the two and re-direct users to the Portal based on their login?

Else is there a way to make the URL's for ServiceDesk more user friendly. eg. /servicedesk/customer/portal/1 could be an alias to the project name. Some configuration which can be setup once and works for all the ServiceDesks we may have in the future, would be good.

2 answers

Hi Jeffery, was wondering if you found any answer to this question, as I am facing the same problem.

We have JIRA software, and we are planing to procure JIRA service desk. I was wondering if same login credentials can be used to log into both Service desk and JIRA software

We ended up creating a separate domain for our customers and handed that out to them. When they reached the domain, we re-directed them to the service desk portal login.

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