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Can I set the comment sort default to oldest first?

Kelly Yeary
I'm New Here
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May 08, 2023

In previous versions, the comments would automatically be sorted oldest to newest. Meaning every ticket created, this would be the default. With the latest version of Jira, the default is newest to oldest.

I know you can change the sort order, but I wanted to know if I can make sorting comments from oldest to newest a default. That way my team doesn't have to change the sort every time a ticket is created.

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Karim ABO HASHISH
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 08, 2023

hi @Kelly Yeary 

Welcome to the community :)

Yes you can do it if you are JIRA Admin but keep in mind that it will apply also for other actions like change history, transitions ...etc. plus it will be the default behavior for all projects/users.

From System --> advanced setting your can change jira.issue.actions.order to asc. i would assume that in your case the current value is desc. (check illustration below).

As a best practice,  i would encourage your to test this change on a test environment (if possible) before applying directly on production.

firefox_5rGRVEa65t.gif

 

Good Luck and let us know how it went for you.

Cheers,

Karim

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