Campo "Labels" não existe

Suporte JRetail
Contributor
October 9, 2024

Boa tarde,

Alguém que usa o Jira em português (BR) poderia me ajudar, estou com um problema em um dos apps que eu uso: 

 

The issue couldn’t be created because the “Labels” field is missing from the project’s field configuration.

Eu procurei na internet e descobri que o campo Labels não existe no meu projeto, existe algum outro nome para esse campo em português? Como eu faço para criar esse campo e resolver esse problema?

1 answer

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 9, 2024

Hello, Good day. Either label field is set as required or the field is configured in validator (workflow). Good to Project settings >> Issues >> Screens and add label field to issue create screen. Thanks

Suporte JRetail
Contributor
November 5, 2024

Hi,

Sorry for the delay to respond, I got in the place you pointed me to, but the field labels doesn't apear to be put in

Screenshot_6.png

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 5, 2024

Hello, Good day. Go to project settings >> Issues >> Fields >> select 'Edit' and search for 'Label' and attach a screenshot like below.

Screenshot 2024-11-06 at 11.45.01 AM.png

Suporte JRetail
Contributor
November 6, 2024

Hi, here is the print you asked, there is nothing in there.Screenshot_8.png

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 6, 2024

Hello, Good day. Could you share a screenshot where label is showing required while creating the issue? Thanks

Suporte JRetail
Contributor
November 8, 2024

The filed labels is not required to create a issue, it is required for a app that I have to work, the apps is Chat for JSM, and when I try to open a chat on my Help Center it always show that it can't because the field labels doesn't exist, but it still goes throught and creates an issue.

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 10, 2024

Got it, thanks. Please create this issue on the following JSM community portal as well : https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk

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