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CSV import fails with Fatal error during import in Jira


I want to do a JIRA creation test with comment via a CSV import.

In my CSV file, I put the following data : 


Summary,Issue Type,Assignee,Reporter,Comment
TEST CREATION JIRA IMPORT AVEC COMMENTAIRE,Bug,pack_45,scaroline.prt,"22/03/2020 5:06 AM;touengue; This comment works"


In my configuration file, i put the following configuration : 


"Comment" : {
"jira.field" : "comment"


The validation process does not return an error

But the import fails with a message "Fatal error during import". 


The below stack trace can be seen on the logs : 


2021-12-09 11:28:24,939 INFO - Importer started!
2021-12-09 11:28:24,940 INFO - Engine is running in Import mode
2021-12-09 11:28:24,941 INFO - Comment was detected as a format Date;[Author;];Comment, however and exception occurred while parsing comment. Some values may not be set. Exception: Unparseable date: "22/03/2020 5:06 AM"
2021-12-09 11:28:24,941 INFO - All issues will be imported to project: ICDCEXT_RQM (ICDCEXT_RQM)
2021-12-09 11:28:24,941 INFO - Creating issue: [externalId='autoid-1359876721498032177', summary='TEST CREATION JIRA IMPORT AVEC COMMENTAIRE']
2021-12-09 11:28:25,139 ERROR - Fatal error during import
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportIssues(
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(
	at com.atlassian.jira.task.TaskManagerImpl$
	at com.atlassian.jira.task.TaskManagerImpl$
	at java.base/
	at java.base/java.util.concurrent.Executors$
	at java.base/
	at com.atlassian.jira.task.ForkedThreadExecutor$
	at java.base/


When I remove the data in the Comment column, the issue is created. 


I have tried different formats for the date but without success


If you have any ideas for how to fix this, let me know.


Thank you for your help.






2 answers

1 accepted

0 votes
Answer accepted

Hi @Thibault_O. 

It works fine for me without a configuration file when I used the "External System Import" under the System menu in the Admin. My comment was like this:

"05/05/2010 11:20:30; adam; This is a comment."




Hi @Kristjan Geir Mathiesen - Origo ,

This screenshot made me realize that I am not mapping to the correct field.
As I do not have access to "External System Import" under the System menu in the Admin, I do not have access to this data in the mapping.
So I will first see with an administrator to map with this field.

Probably after this change it will work.

Thank you for the answer.

0 votes
Alexis Robert Community Leader Dec 09, 2021

Hi @Thibault_O. ,


have you tried without using a Configuration file ? It's usually generated automatically after the import, so you can use it for the next one.


Let me know if this helps, 



Hi @Alexis Robert ,


I just tried without the configuration file and I have the same error. 

Thanks to @Kristjan Geir Mathiesen - Origo's screenshot , I think I know where the problem comes from: I am not mapping to the right field. Indeed, on its screenshot, @Kristjan Geir Mathiesen - Origo  is mapping on the "Comment body" field while I am mapping on the "Comment" field. 


Thank you for answering.

@Thibault_O.  great to hear that this is solved! Please mark this answer as correct.

Thank, you,


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