Bugzilla import fails in last step with a black screen


I am evaluating JIRA Software Server installation on a Ubuntu server (16.04 LTS) with MySQL server (5.6) using latest JDBC MySQL Connector (5.1.39) and I am trying to import Bugzilla tickets from our current server without any success. I manage to successfully connect to the MySQL database of Bugzilla using the wizard and after following all the steps and mapping all the necessary fields, I reach the last step to begin the import but it fails with a blank screen. There is no import done at the end. Our server has 8 GB of RAM and enough disk space available.


There is also a similar question but there is no reply. https://answers.atlassian.com/questions/38832151


Can anyone help or let me know what log file should I need to check in order to troubleshoot this issue?


Thank you very much!

1 answer

Problem solved after upgrading to the latest version of JIRA 7.1.8 (at this time of writing). It looks like there was a bug to the previous version that was reported here https://jira.atlassian.com/browse/JRA-61179

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,946 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you