Bugzilla import fails in last step with a black screen

Hello,

I am evaluating JIRA Software Server installation on a Ubuntu server (16.04 LTS) with MySQL server (5.6) using latest JDBC MySQL Connector (5.1.39) and I am trying to import Bugzilla tickets from our current server without any success. I manage to successfully connect to the MySQL database of Bugzilla using the wizard and after following all the steps and mapping all the necessary fields, I reach the last step to begin the import but it fails with a blank screen. There is no import done at the end. Our server has 8 GB of RAM and enough disk space available.

 

There is also a similar question but there is no reply. https://answers.atlassian.com/questions/38832151

 

Can anyone help or let me know what log file should I need to check in order to troubleshoot this issue?

 

Thank you very much!

1 answer

Problem solved after upgrading to the latest version of JIRA 7.1.8 (at this time of writing). It looks like there was a bug to the previous version that was reported here https://jira.atlassian.com/browse/JRA-61179

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