Board Filter removed the ability to create tickets on the board

Herka Derkia September 30, 2024

So before I built this filter for the board I was able to add tickets directly to the board but after I implemented the filter below I can no longer add tickets directly to the board. Any particular reasons as to why? I didn't see any documentation on this or maybe I'm not using the right keywords.

 

project = someName AND Sprint in (futureSprints(),openSprints(),EMPTY) AND type NOT IN (Epic,subTaskIssueTypes()) ORDER BY Rank ASC


ANSWER

 

TLDR seems like JQL hasn't been fully integrated with the current board.

 

"Sorry for the last Step-by-Step; I was testing in my instance, and we also have some limitations relate to JQL. As described in "Make creating a new issue on a company managed Kanban board more obvious"

"Unfortunately, we are unable to achieve 100% coverage due to the following unsupported use cases:

  • User lacks issue create permissions.

  • Column has reached its maximum issue limit.

  • Issue type workflow lacks transitions to one or more statuses in the column.

  • Workflow only has direct transitions to the status(es) in the column, or has a global transition but includes a validator, condition, or transition screen.

  • Workflow has an initial transition but includes a transition screen or condition.

  • Complex board filter JQL."

I kindly recommend you to watch the Feature Request, and vote on it, so that you're notified if this is implemented in a future release. For your reference, you can find our policy on how we prioritize feature and improvement requests at this page. You can also add a comment to the feature request to explain your specific use-case to the developers.

I have also added a link to this case so that the developers can reference it if necessary."

3 answers

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Herka Derkia October 17, 2024

See edited opening post, board doesn't like complex JQL

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Barry O'Neill
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October 10, 2024

+1 I have this issue too

Herka Derkia October 17, 2024

Board has problems with JQL, see the edited post for more info

Barry O'Neill
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October 18, 2024

the issue just fixed itself. the create issue button is now visible again. classic Jira

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Trudy Claspill
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September 30, 2024

Hello @Herka Derkia 

Welcome to the Atlassian community.

When you say that you now can't add tickets directly to the board, how does that manifest?

Did you previously see a +Create Issue option at the bottom of a column and it no longer shows?

Are you able to create the issue, but some message displays after the issue is creating saying the issue is not visible?

Herka Derkia October 1, 2024

Did you previously see a +Create Issue option at the bottom of a column...

- Yes that's exactly what happened. The +Create issue button no longer shows up in the columns but I remove the portions where I use the sprint in () and type in () statements the + Create issue button returns.

Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 1, 2024

I confirm that I have the same experience if I add sprint to the filter or add type to the filter.

I have not been able to determine why that is the case.

I recommend that you raise this to your Jira Admins to have them open a support case directly with Atlassian to get an explanation.

It would be great if you share what you learn.

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