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Blank Page when trying to edit Permission Scheme Jira cloud

Hi Team,

I am trying to edit the project permission scheme but it is showing blank page in Jira cloud 

1 answer

0 votes

Hello Charan Kumar,

Sorry to hear you are facing this problem.

In fact, the symptom you are facing can be caused by several root causes. In order to troubleshoot it, please follow the steps below:

1 - In the Javascript Console of your browser, check what is the error returned when you try to Edit your issue. Save it in a text editor

2 - With the stack trace of the error returned by your Browser, check if you are facing one of the bugs reported below:

    - Permission Scheme 500 Error and Nullpointerexception

    - Edit Permission Scheme Shows Blank Page

3 - If you identify that one of the bugs might be impacting your instance, please follow the workaround steps documented in the bugs to properly fix it.

If none of the bugs match with the error you found, please send us the error so we can further investigate it.

Let me know if you have any questions.

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