Best practice for user management - an important question

Hi All,

we, Jira admins use a group based user management because our Jira is connected with Confluence and as you know - the Confluence doesn't handle roles. This is the situation till now but because we have more and more tasks with user management - hence we handle more and more users and projects, we plan to delegate the user management to the project leads.

In the first week of this task delegations we experienced that many project leads grant roles to everyone - it's quite a chaos!

So it came to my mind that we would make a large group for each project and the project lead could assign roles ONLY for the members of that group. So we would restrict the available users for the project leads.

What do you think? Can it be achievable?

Or have you got any other hint, suggest to avoid the chaos? Any idea?

Thank in advance,


1 answer

1 accepted

This widget could not be displayed.

Hi Rumi

I believe that the best approach is using groups in the project roles instead of trying to deal with a huge user list. Actually, this is a default procedure for a LAN and domain administration.

Also, perhaps you should forward the management to the local domain and groups. So you'll have a central point for that.

Try to search here ( for other posts related to it. I'm sure that you'll be able to find something.


Paulo Renato

Hi Paulo,

so far is the same situation: we are doing the user management via groups. But there are so many proejct leads and they rapidly change their user needs that we decided to delegate this task to the project leads.

At least: can it be achieved that the project leads cannot assign groups to roles but only users? The problem is that there are groups (e.g. customer groups or jira-users) which have 1000+ members and the project lead can easily assign so many external people to a role. If they assign users to roles than in case of mistakes will be not so big problem. But in case of 1000+ failed assign may cause security risks.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

220 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you