Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Backup and Restore Jira Cloud

If I use Backup Manager to create a backup of my Organisation then it tells me that is backing up all projects.  But then when I come to restore that using Import Cloud Data it is not immediately obvious what I am actually importing. 

1. If I backup multi-project organisation and then try to restore into a new org, will it delete any pre-existing projects in that new org? 

2. Can I import it into the original org and would that have the effect of rolling back the data to the point that the backup was taken?

3.  If my org includes add ins such as Zephyr and any automation scripts..will they be backed up?

3 answers

1 accepted

0 votes
Answer accepted
Hana Kučerová Community Leader Apr 21, 2022

Hi @Ged Dunn !

So, in your case, when you create Jira backup for cloud:

  1. Yes, all the previous data in Jira will be lost and replaced by the data in the backup.
  2. - 3. Yes, you can import it back, but be careful. A lot of things are not part of the cloud backup, usually apps data are stored at vendor.

Hi @Ged Dunn 

Once you delete something in Jira you have lost that data forever be it issues, attachments or any of the configuration objects.

Thats what inspired us at Revyz to build an app for simplifying backing up your cloud Jira instance which includes issues, attachments, comments, configuration objects and more.

Please visit our market place page to see all things we can help you with protecting your data in your Jira cloud instance - Revyz Backup & Restore 

Additional information is also available at - Revyz Backup & Restore for Jira Software Cloud

Also note Atlassian recommends that you backup your data per the SaaS Shared responsibilities 

I would love to get your feedback on what we are doing and how to improve given an opportunity.


Thank you



Reference -

Atlassian, Customer Shared Responsibilities - Very good reference doc

Atlassian Security Practices - An excellent reference of Atlassian Security practices

Hey there! If you're searching for an easier solution to back up and restore your data, we built Rewind for Jira Cloud to solve this exact problem. Our app offers automated backups and self-serve restores. We're now in the Atlassian Marketplace, so feel free to check out the app and try it free for 7 days. We'd love to hear your thoughts!

Suggest an answer

Log in or Sign up to answer