Backup JIRA without access to site

Hi,

we're in the process in upgrading JIRA to its newest version (currently we're on 6.0.1) + migrating to a newer server.

However, since our JIRA seems to be bugged out, we cannot access its site properly. 

I do have full root access on the server JIRA is currently running on.

How do I do a full backup (I already saved  <jira-home> dir) of JIRA (its issues, its projects etc.) without any access to the "website" ? Neither via <IP>:<port> nor via Apache proxy.

 

~Pascal

1 answer

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You need to fix the "bugged out" before you are going to get far with this.

There is one option that could get you around it without needing access to a working JIRA, but it depends on how your current system is configured.  What database are you using and is it on a separate server?

We do use a Mysql database. I dont have the knowledge to find out whats causing the non usage of our JIRA. I can tail my way around catalina.out all I want, I dont see anything usefull.

I guess JIRA has done a backup of its own in <jira-home>/exports. How do I know if its a full backup? Its filename is "2015-Jul-17--1059.zip". Last lines of catalina btw: INFO: Server startup in 997019 ms 2015-07-17 11:00:36,562 QuartzScheduler_Worker-1 INFO ServiceRunner Sicherungsdienst [jira.bc.dataimport.DefaultExportService] Data export completed in 59405ms. Wrote 60349 entities to export in memory. 2015-07-17 11:00:36,614 QuartzScheduler_Worker-1 INFO ServiceRunner Sicherungsdienst [jira.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup 2015-07-17 11:00:49,703 QuartzScheduler_Worker-1 INFO ServiceRunner Sicherungsdienst [jira.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup

Ok, it's able to create a backup at least, so yes, you can use that to move to a new server (any data added after the date/time on that file will be lost) See https://confluence.atlassian.com/display/JIRA/Migrating+JIRA+to+Another+Server

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