Avoid email sending when issue is updated with scriptrunner escalation service

Hi Everybody,

i am using scriptrunner for updating a field when an issue is overdue.

I would like to avoid sending an email for issue updated event.

Is there a way to do that?

Thanks in advance,

Kostas

1 answer

1 accepted

This widget could not be displayed.

The only way I can think of is that you create a separate transition to CLOSE that would be used by the Escalation Service. You may then edit this transition to not fire an event to send emails. 

That's exactly what i was thinking as an alternative solution. Thanks

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 11 hours ago in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

30 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you