i'm trying set up a listener to auto transition from what status to another when a user comments on an issue.
I have an event called "Customer Updated" which is a post-function of a workflow transition. The Listener on this event is configured as follows:
Where Action ID is the transition from status a to status b
Event ID is the Event Name "Customer Updated"
Project Key is the Project to which it applies
Status = status a, as I only want this trigger to fire if you're currently in status a
I also only ever wanted this to fire if the update was made by the reporter, I took it out for testing, because it wasn't working.
I don't see errors in the logs but when comments are made, no transition is fired.
What am I doing wrong?
I'll give this a shot. The documentation on this makes it sound like you can create your own event, and create a listener on that particular event which will transition from one status to another, and if the event type is configured as a post-function, I had assumed it would fire no matter what...I'll give this a try. Thank you for your help.
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