Autotransition Event Listener Not Working

[Gianna Migliorisi]

i'm trying set up a listener to auto transition from what status to another when a user comments on an issue.

I have an event called "Customer Updated" which is a post-function of a workflow transition. The Listener on this event is configured as follows:

• Action ID851
• Event ID10001
• Project KeyDEVOPS
• Status10002

Where Action ID is the transition from status a to status b

Event ID is the Event Name "Customer Updated"

Project Key is the Project to which it applies

Status = status a, as I only want this trigger to fire if you're currently in status a

I also only ever wanted this to fire if the update was made by the reporter, I took it out for testing, because it wasn't working.

I don't see errors in the logs but when comments are made, no transition is fired.

What am I doing wrong?

[Thomas Heidenreich · Accepted solution]

You have to use the issue commented event when you want the listener to fire after a comment is entered not your event from the transition!

[Gianna Migliorisi]

I'll give this a shot. The documentation on this makes it sound like you can create your own event, and create a listener on that particular event which will transition from one status to another, and if the event type is configured as a post-function, I had assumed it would fire no matter what...I'll give this a try. Thank you for your help.