Automation to send an email when an issue type is updated to the CHANGE issue type

[Marcie Talbot]

Hello - I'm new to learning how Jira automations work. I need to send an email notification when an issue type in any software project is changed to the "Change" issue type.

I created the following automation which is sending an email when the issue type is changed to any other issue type.

Let me know if you need further screenshots or audit logs. Thanks!

Here's an audit log: 

[Trudy Claspill]

Hello @Marcie Talbot 

You don't need the branch. Remove that so that you just have the trigger, the condition, and the action.

All steps that are in the main line of the rule will be applied to the trigger issue. Branches are used when you want to divert to other issues and take action against those instead.

So your rule would end up being

WHEN Issue Type is change

IF issue Type equals Change   << this applies to the issue that triggered the rule

THEN Send Email

[Marcie Talbot]

Thank you! I just figured it out! Like this, right?

[Marcie Talbot]

Oops....I'm close.

[Marcie Talbot]

I thought I had started out with this automation, but it wasn't working right. I will test it again.

[Marcie Talbot]

I think I just figured it out - maybe?

I must move the Send email function directly under the Issue type equals.