Automation between projects

[Edgar Pusklevic]

Hello , 
can automation be used like :
you create ticket in project X , ticket is cloned to project Y (with same fields).
Then you leave a comment in project Y , automation copy comment and paste it to project X. Then you leave comment in project X , automation copy to project Y.
Like API to both sides ?

[Walter Buggenhout]

Hi @Edgar Pusklevic,

Yes, absolutely. This just requires your automation rule's scope to be set to multi-project. Only your Jira Administrators can create and manage these so-called global automation rules.

Hope this helps! 

[Bill Sheboy]

Hi @Edgar Pusklevic 

Yes, that is possible with a multiple-project scope rule.  Your Jira Site Admin will need to help set that up.

And the key is how do you relate the issues for finding them: an issue link, etc.  The rule could test in which project the trigger issue had a comment added and then use an if / else block to select the other project's issue to add a comment.

Please note well: some formatting (and the author, date / time, etc.) for comments cannot be preserved / copied in this way as the rule action does not support it.

Kind regards,
Bill