Automatic Value of Resolution Field

[Chetan Krishna]

So this project was recently created on Jira, where resolution field was missing. Since we are using Company Managed Jira, I requested to add resolution field to all the issue types. 

Once the resolution field was added, what I see is when new issues are created, by default issues are with resolution set to unresolved, due to which there is no strike-through over Jira issues when I see in Backlog, but suppose I want to edit the issue, let's say add few more details like adding Sprint, Epic Link, Updating Story Points, then automatically in the edit pop up, resolution shows complete as status, which we have to manually set it back to incomplete. Also due to this, there is strike-through over the issues. 

What can I do to resolve this ? Only issues with resolution  as unresolved are not strike-through stories, and there is no option to select unresolved, while editing the issue.

[Robert DaSilva]

Hi @Chetan Krishna , welcome to the community!

Let me see if I understand your concern:

• Your Jira Project was initially created, where the various screens did not display the Resolution field, and thus it was hidden
• You have asked your IT team to add this field, and it is now displaying on issues
• You're finding that at issue creation, issues are being created with the resolution of Unresolved

Could you please clarify when you are noticing the resolution field is being updated to "Completed"?

• Does this happen only when an issue moves through the workflow? (One status to another)
• Does this happen when you edit an issue, regardless of where it is in the workflow?

My hunch is that part of your workflow is updating the Resolution value to be Complete. However, without more information I cannot be certain.

[Robert DaSilva]

If your workflow is configured incorrectly, you will likely need your IT team to help reconfigure it. 

While we're on the topic, are you able to share a screenshot of your issue's workflow diagram? That will help understand at what point you want the Resolution field to be populated.

[Chetan Krishna]

It happens when I edit an issue, regardless of where it is in the workflow. 

[Robert DaSilva]

@Chetan Krishna That is very strange.

Could you please test something for me? Please create a new issue, and do not edit it. After 5 minutes, please refresh the screen. Does the resolution stay "Unresolved" or does it go to "Resolved"?

[Chetan Krishna]

1. When I am trying to create a new issue, at that time itself its asking for resolution, and by default its set to Complete. No matter which value I pick, it always adds strike-through on the issue.
2. Also, If there is an issue with resolution set to unresolved then when I clone from it, it sets the resolution to unresolved. When I edit the issue then I must provide different resolution else it will change it to complete.
3. I created an issue while cloning from another issue for which resolution was unresolved, then the new issue also has the same resolution. Even after 5 min, it stick to the same resolution of Unresolved.

[Robert DaSilva]

Ah! @Chetan Krishna that sounds like your Admins have configured the "Resolution" field to have a default value. 

I would recommend reaching out to your admins and asking them to first check to see if the Resolutions field has a default value, and if it does, to clear it.

Here's a screenshot to show them:

[Chetan Krishna]

Thanks @Robert DaSilva . I have raised a request to Jira Admin.