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Automated method to send out reminders for dormant issues?

Julio Valdez
Julio Valdez December 5, 2014

Hi,

I have a request asking if there is an automated method in JIRA to send out reminders for dormant/stale issues.  A Mgr wants to 'patrol' issues that are not moving without manually going through ea issue.

Is there a plugin?

Thanks in advance.

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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December 5, 2014

Check out https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

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Julio Valdez
Julio Valdez December 5, 2014

Ideally we would like to see an email being created after an issue has been idle/stale for a specific amount of time. Is this possible?

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Courtney Jenkins
Courtney Jenkins May 25, 2021

Yes, this is my question. We have too many tickets that sit idle. I want an email notification sent to the reporter if the ticket has sat with no movement in 3 days. 

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