Automated email back to issue parent

Jason Westerman
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June 27, 2024

Hello, 

My goal is to send an automated email to the parent issue assignee (along with other specified users) when a subtask is marked 'done' on their issue. The subtask assignee is a different user than the parent issue assignee. I've been using {{issue.parent.assignee}} but that doesn't appear correct. An email has been generating for the specified users however. Any suggestions?

automation.jpg

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Duc Thang TRAN
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June 27, 2024

Hello @Jason Westerman 

You may need the smart value type email 

For exemple : 

{{issue.parent.assignee.emailAddress}}

For more information :

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

 

Jason Westerman
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I'm New Here
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June 27, 2024

Thank you @Duc Thang TRAN , that worked exactly as I needed it to!

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