Auto creating of tickets

[Madiha Ghous]

Hi,

We have an automation that creates a new JIRA ticket from every email we receive. This does not seem to be working now. JIRA ticket is not getting auto created from the email. 

Can someone please provide JIRA support email address where I can send an email to seek immediate support for this. 

Thanks

Madiha

[Carlos Garcia Navarro]

Hi @Madiha Ghous ,

Have you checked this article, more specifically the troubleshooting section?:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/