Attachments containging the letter Å are translated to the letter Ã

We have upgraded JIRA from v 3.13 on a new server to v 5.2.

Attachments are working fine. However attachments that contain the letter Å, the letter is translated to the letter Ã. So then the attachment gets a 404 - Not found. I can find the attachment in the attachment folder on the server. How do we ensure that this translation do not occur ?

We are running on SUSE Linux #1 SMP 2010-05-20 11:14:20 +0200 x86_64 x86_64 x86_64 GNU/Linux, with MySQL v 5.0.67

2 answers

Hi Leif,

Please check the Character encoding is set to UTF8. This ticket might be related to the problem you are having.

Hi Leif.

I am currently working on your suppor ticket in
This occur is because in JIRA 3, you are using different encoding which is Latin and when perform upgrade, the JIRA convert the Latin Encoding to UTF-8 as you can see in the attachment.

Šis actually Latin for à which is in UTF-8.

Do allow me some time to get the workaround for you.
Thanks for the patience and time.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,293 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot