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Assign Issue ti first User that opens it.

GS1337
GS1337
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July 3, 2019

Hi,

 

the issue gets automatically created and I want to assign the issue to the first user that opens it. Is that possible?

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Alexey Matveev
Alexey Matveev
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July 3, 2019

Hello,

You would need to add a status like Assigned, so that the person who opens the issue could transition to the status and be assigned to the ticket.

Otherwise, you would need to use an app to implement your requirement. And it is a bit complicated. An issue can be opened in multiple ways in Jira.

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Jack Brickey
Jack Brickey
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July 3, 2019

Agree and it is worth noting that a user isn’t really “opening” an issue but simply viewing it. The subtle difference here is that viewing isn’t an event that can be used to trigger any action. You need a transition to trigger an action.

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