As a Jira Admin, can I override an incorrectly set status setting for a specific issue?

Kurt Septon
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July 1, 2019

Is there a way to simply override a workflow status incorrectly set on a specific issue WITHOUT having to create a new workflow, adding in a new transition?

For example, if I have created a workflow that has an endpoint, and a user accidentally sets the issue to that endpoint, as a user you cannot "go back" without there being a transition that goes in that direction in the workflow.

So, the issue now has an incorrect status.

Can I, as an Admin, just change that status? If possible, I don't want to go through the entire process to create a new workflow and add a new transition, then set it to all the correct issue types.

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Nic Brough -Adaptavist-
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July 1, 2019

No, status is not a field you can just set, it's an indicator of position in the workflow.  The only way to change it is to use a transition to the desired status.

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